Refund Policy

This Refund Policy applies to all purchases made through Peeker AI Co. ("Peeker," "we," "us," or "our") and governs your rights regarding refunds, credits, and cancellations. By purchasing any Peeker service — including subscription plans, inbox provisioning, and Lifetime Deal packages — you acknowledge and agree to this policy in full.

Once a service has been provisioned, configured, or delivered — in whole or in part — no refunds, credits, or chargebacks will be issued under any circumstances.

For the purposes of this policy, delivery is considered complete upon the successful provisioning of domains and inboxes to the customer's account, regardless of subsequent performance or utilization.

If Peeker fails to deliver a purchased service through no fault of the customer, a refund may be considered at Peeker's sole discretion based on internal delivery records and the specifics of the case. Peeker has no obligation to issue a refund even in such cases.

The following do not constitute grounds for a refund:

• Deliverability outcomes affected by customer-side factors, including but not limited to email content, sending behavior, list quality, or sequencer configuration
• Inbox or domain performance impacted by third-party providers (Google, Microsoft, registrars, or blacklist authorities) acting outside Peeker's control
• Failure to use or activate provisioned services
• Dissatisfaction with results that fall within industry-standard deliverability variability
• Late cancellation requests submitted less than 72 hours before a renewal date
• Violations of Peeker's Terms of Service or Acceptable Use Policy

Peeker makes no guarantees regarding specific inbox placement rates, reply rates, or deliverability performance. Outcomes are subject to factors outside Peeker's control, including but not limited to recipient email providers, sending behavior, list quality, and evolving spam filter algorithms.

To be eligible for any consideration of a refund or credit, cancellation requests must be submitted at least 72 hours prior to your next renewal date. If a cancellation request is submitted after a renewal has already been processed — regardless of how recently the renewal occurred — that charge will not be refunded. Peeker will cancel the subscription effective at the end of the current billing cycle, meaning no further renewals will occur. No retroactive refunds are issued under any circumstances.

This is because Peeker incurs infrastructure and provisioning costs at the point of renewal that cannot be recovered, regardless of when the customer submits a cancellation request.

Lifetime Deal purchases are non-refundable and subject to this policy in the same manner as all other service types.

Before initiating a chargeback or payment dispute, customers must contact Peeker support and allow a minimum of 3 business days for a response. Filing a chargeback without first completing this step is a violation of this agreement and may result in immediate account suspension. Peeker reserves the right to dispute any chargeback it considers illegitimate.

Refund requests and cancellation notices must be submitted through one of the following channels. The preferred method is to log into your account at peeker.ai and submit a request via the live chat within your dashboard. Alternatively, you may email us directly at conrad@peeker.ai. Please include your account email, order details, and a description of the issue. All determinations are final and made at Peeker's sole discretion.

For general questions, log into your dashboard and use the live chat, or contact us at conrad@peeker.ai.